Hi,
I'm new to SAP and i'm creating a business process document for once of the client, i could like to understand the process/procedure involved in SAP when a customer wants to return a product which they ordered.
Here, the E-commerce order is a drop ship order and created through retailers website and in SAP sale order --> PR--> PO --> Statistical good receipt --> invoice --> billing and all got created. Either due to damage in the product the customer is willing to return the product, in that case what are all the step by step procedure to reversal the order and refund the amount to customer. Also if customer return the product to retailers store then how this reverse logistic works.. Share with me your knowledge/documents...
Regards,
Sivagami